Updated: August 8, 2024
Airbnb Check-out instructions should be your top priority when managing a property on Airbnb. Every hosting tip emphasizes the importance of providing your guest with a smooth and enjoyable experience, from the moment they book to their departure. One critical yet often overlooked aspect of this process is the check-out instructions and process.
Why are Airbnb Checkout Instructions Important?
If you’re thinking about skipping this part of the hosting process, think again. Checkout instructions for your Airbnb are vital for several key reasons:
- Streamlined Turnover: You ensure a seamless transition by informing guests to leave the property in the condition they found it. This makes the turnover process easier for you and your cleaning crew, as the premises will be well-prepared for the next occupants’ arrival.
- Commitment to Quality Service: Clear checkout guidelines demonstrate a well-thought-out procedure and highlight your dedication to exceptional customer satisfaction. It conveys to guests that you value your property and have invested in delivering a comfortable experience from arrival until departure.
- Preventing Confusion: Without detailed checkout instructions, you can expect to receive numerous inquiries and calls from guests seeking clarification. Ambiguity leads to unnecessary communication and potential misunderstandings, hindering a smooth checkout.
- Encouraging Positive Reviews: Ensuring guests feel at ease throughout their stay, from arrival to departure, is a surefire way to secure positive reviews. Including a friendly reminder in the checkout instructions for guests to inspect the property can improve the chances of receiving glowing reviews.
- Seamless Transition for Incoming Guests: It is crucial to provide precise details regarding checkout times and key return procedures to avoid overlap or confusion among guests. If guests are unaware of the checkout time or depart too early, your property may not be adequately prepared to welcome the next occupants or be underprepared for early check-in requests.
- Clarifying Responsibilities: Distinct checkout guidelines clarify the roles and expectations of guests and hosts, leaving no room for misunderstandings. This clarity ensures a smooth experience for all parties, fostering a positive and harmonious relationship.
What Should Airbnb Check-out Instructions Include?
Covering all necessary tasks comprehensively and clearly is essential to craft effective checkout instructions.
Here are the key elements to include:
1. Check-out Time
Specify the exact check-out time. This helps guests plan their departure accordingly and allows you adequate time to prepare the property for the next guest. For example:
“Please check out by 11:00 AM. This gives us enough time to clean and prepare the space for the next guests.”
2. Key Return Instructions
Provide clear instructions on how and where to return the keys. Whether they should leave them in a lockbox, return them to a designated location, or hand them directly to you or a property manager, make sure the process is straightforward.
“Please leave the keys in the lockbox by the front door and ensure they are securely locked.”
3. Trash Disposal
Instruct guests on how to dispose of their trash properly. Mention the location of trash bins, recycling protocols, and any specific requirements for sorting waste.
“Please gather all trash and recycling and place them in the bins located in the garage. Ensure all trash bags are tied securely.”
4. Dishes and Kitchen Cleanup
Request guests to clean up any dishes they’ve used. This includes loading and starting the dishwasher or washing dishes by hand. You should also address any cleaning fee they might need to pay and, if possible, provide a cleaning checklist.
“Please load all dirty dishes into the dishwasher and start the cycle before you leave. If there is no dishwasher, kindly wash the dishes and place them on the drying rack.”
5. Linens and Towels
Provide guidance on what to do with used linens and towels. Some hosts prefer guests to strip the beds, while others might ask them to leave everything as it is.
“Please gather all used towels and place them in the laundry basket provided. There is no need to strip the beds; we will handle that.”
6. General Tidiness
Encourage guests to leave the space tidy by picking up personal belongings, disposing of leftover food, and ensuring furniture and items are returned to their original places.
“Please make sure to tidy up the space, return any moved items to their original positions, and dispose of any leftover food.”
7. Windows and Doors
Remind guests to close and lock all windows and doors before leaving to ensure the security of the property.
“Please ensure all windows and doors are closed and locked before you leave.”
8. Final Walkthrough
Suggest a final walkthrough to check for forgotten items and ensure all instructions are followed.
“Before you leave, please do a final walkthrough to ensure you haven’t left anything behind and that all instructions have been completed.”
How to Share Checkout Instructions With Guests?
Communicating checkout instructions effectively is just as important as the content itself. Here are some ways to ensure your guests receive and understand the checkout guidelines:
1. Include Instructions in the Booking Confirmation
When a guest books your property, send them a detailed message that includes the checkout instructions. This ensures they have all the necessary information well in advance.
“Thank you for booking our property! Here are the checkout instructions for your reference. We will also provide a printed copy at the property.”
2. House Manual
Include the checkout instructions in the house manual or welcome book you provide at the property. This can be a printed booklet or a digital version available through an app or website.
“Our house manual, available on the kitchen counter, includes all the details you’ll need for a comfortable stay, including checkout instructions.”
3. In-property Reminders
Place laminated cards or posters in visible areas of the property, such as the fridge or by the front door, summarizing the checkout instructions. Visual reminders can help guests remember important steps as they prepare to leave.
“Checkout instructions are on the laminated card on the fridge. Please review them the night before your departure.”
4. Pre-departure Message
Send a reminder message a day before the scheduled checkout. This can be a friendly note via the Airbnb messaging system, email, or text message.
“Hi [Guest’s Name], just a friendly reminder of our checkout time tomorrow at 11:00 AM. Please review the checkout instructions provided in the house manual. Thank you!”
5. In-person Communication
If possible, personally remind your guests of the checkout process during check-in or through a quick visit the day before departure. This adds a personal touch and allows guests to ask any questions.
“It was great having you! This is a quick reminder about the checkout instructions: Please check out by 11:00 AM tomorrow and follow the steps listed in the house manual. Safe travels!”
Airbnb Checkout Instructions Template
Clear and comprehensive checkout instructions are important for successfully managing your Airbnb rental. You are responsible for ensuring a smooth guest turnover, maintaining your property’s condition, and enhancing the overall guest experience. By including essential elements such as check-out time, key return instructions, trash disposal, kitchen cleanup, and general tidiness and effectively communicating these instructions through various channels, you can ensure a hassle-free checkout process for yourself and your guests.
Providing these instructions helps you maintain your property in top condition and fosters positive relationships with your guests, leading to better reviews and repeat bookings. As an Airbnb host, investing time in crafting and communicating clear checkout instructions is a small effort that yields significant rewards in the form of guest satisfaction and operational efficiency for your rental business.
Key Takeaways
- Clear and concise checkout instructions help maintain the property and leave a lasting positive impression on guests.
- Check-out instructions should include:
- Check-out time
- Key return instructions
- Trash disposal
- Dishes and kitchen cleanup
- Linens and towels
- General tidiness
- Windows and doors
- Final walkthrough
- How to share airbnb check-out instructions:
- Include instructions in the booking confirmation
- House manual
- In-property reminders
- Pre-departure message
- In-person communication
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