Updated: July 9, 2024
Hosts understand the importance of getting good reviews on Airbnb. A good Airbnb guest review example talks positively about the guests’ stay experience, location, communication ease with you, cleanliness, check-in ease, and the overall listing description accuracy. While it is easy to provide a great experience by understanding Airbnb hosting tips and tricks, it is also important to understand how to reply and give feedback.
This article provides Airbnb guest review example templates you can replicate if and when required.
Key Takeaways
- Airbnb Reviews are important to shape your reputation and increase trust.
- Reviews must not contain harmful, discriminatory, fraudulent, explicit, or other content that violates Airbnb’s Content Policy.
- Maintaining a high review score increases your chance of appearing first in search results.
- We have provided multiple Airbnb guest review examples that cover multiple scenarios.
Here’s How Guest Reviews Can Impact Your Airbnb
Airbnb guest reviews foster trust and transparency. It enables guests to make wiser decisions and holds hosts responsible for providing top-notch experiences. Ratings also influence pricing and search ranking, impacting a host’s revenue and bookings while ensuring guest satisfaction, which is the top priority.
Check why Airbnb reviews are important:
- Wiser Decision Making: Airbnb reviews provide valuable insights into potential guests.
- Quality Assurance: Positive feedback and high ratings indicate quality.
- Building Community: Reviews foster a sense of community among guests and hosts.
- Enhanced Improvement: Constructive feedback builds community among guests and hosts.
Bonus Read: How to Get More Reviews on Airbnb?
Note: Airbnb has a limit on changing or editing reviews for both guests and hosts to maintain transparency, honesty, and authenticity. They follow a first-come-first-serve approach. The one who reviews first can edit their review within the 14 days following checkout until the other party submits it. After these 14 days pass or both parties submit their reviews, no changes are applicable.
That’s How Superhosts Do It – Airbnb Guest Review Example
Airbnb has guidelines and policies that help you be strict with your accountability while writing reviews. Airbnb guest review examples must be relevant, unbiased, and based on real-life experience.
Positive Airbnb Guest Review Examples
- We thoroughly enjoyed hosting (Guest’s Name) and family. They respected all the house rules, followed all the guidelines, and left the space impeccably clean. We would be delighted to host them again and highly recommend them to any future host.
- Expressing gratitude towards (Guest’s Name) as it was a pleasure for us to host them. Their arrival and departure was prompt. They treated our property with utmost care. We had a smooth and positive experience with them and will recommend them to other hosts.
- We must say (Guest Name) was our dream guest. Everything they did during their stay, from communication to cleanliness, was spot-on! They kept us informed about their arrival and departure. We would be delighted to welcome them back to our property.
Negative Airbnb Guest Review Examples
- We are disappointed by (Guest’s Name) stay on our property. Unfortunately, the apartment was left in a messy state. We had to spend a lot of time to make it proper for the next guest. The least we can expect from our guests is cleanliness.
- Our listing clearly mentioned the maximum occupancy. We were disappointed to discover additional unregistered guests on the property during (Guest Names) stay. Plus, the late-night noise disturbed other guests in the building.
- (Guest’s Name) violated the property rules by drinking and smoking indoors despite all the clear instructions about the same. Lack of consideration for the property and disrespectful behavior are totally unacceptable. Highly Disappointed!
How To Reply To Guest Reviews?
Responding To Good Airbnb Reviews For Guests
- We are extremely thrilled to see your kind words. Thank you, (Guest Name). Happy to know that you enjoyed your stay. It was a pleasure hosting you!
- Thanks a ton, (Guest Name), for leaving such a fabulous review for our property. We strive to provide a comfy and enjoyable stay for all our guests. Your feedback is highly appreciated.
- Dear (Guest Name), we are delighted to hear about your wonderful experience with us. Your positive reviews motivate us to continue providing extraordinary services for our guests. Thank you for taking the time to leave such an exceptional review.
Responding To Bad Airbnb Reviews For Guests
- Thank you for your honest feedback about your recent stay. We are incredibly sorry to hear about the spacing and water heater issues that you faced at our property. We take all our guest reviews seriously and appreciate you for bringing this to our attention. Most importantly, we have already taken steps to address this issue.
- Thank you, (Guest Name), for your honest review. We take cleaning very seriously. We will be reviewing our cleaning procedures to ensure that future guests have a spotless experience.
- Dear (Guest Name), we appreciate your feedback. We have already revised our house rules to emphasize more on the quiet hours. We’ll consider all the additional amenities that you mentioned for you and our future guests. Thank you for your cooperation and honesty.
Note: You can’t remove a bad review, but you can report it if it violates Airbnb’s review policy. Always feel free to provide your own perspective with a factual context and relevant information whenever you report a bad review.
About PriceLabs
PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize pricing and revenue management, adapting to changing market trends and occupancy levels.
With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels such as Airbnb, Vrbo, and 100+ property management and channel integrations.
Every day, we price over 300,000+ listings globally across 135+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine. Choose PriceLabs to increase revenue and streamline pricing and revenue management. Sign up for a free trial at pricelabs.co today.
