Updated: October 8, 2024
As an Airbnb host, your primary responsibility is ensuring your guests feel welcome at your property. An Airbnb welcome book does just that – it provides every bit of information your guest might need/want to know about your property and maybe even you! If you manage the property remotely, the Airbnb welcome book might be the perfect way of introducing you to your guests and ensuring that they have an amazing experience. Don’t know where to start? An Airbnb welcome book template can help you with that!
In this article, we’ll take you through creating an Airbnb welcome book that wows your guests!
What is an Airbnb Welcome Book?
An Airbnb welcome book is a comprehensive guide for guests during their stay. It should answer all their questions regarding your property and locality, providing information on appliance instructions, sightseeing recommendations, safety regulations, and more!
Why Do You Need an Airbnb Welcome Book?
We’ve established that this might be the first step to creating a lasting impression. An Airbnb welcome book will help you:
- Save time and get good reviews by answering common questions and reducing repetitive inquiries.
- Introduce guests to the area by providing tips on nearby attractions
- Limit mishaps by providing detailed appliance usage instructions.
What Should You Include in an Airbnb Welcome Book?
An Airbnb welcome book usually contains the following sections:
1. Welcome Page
The welcome page introduces guests to your property and you!
| For example: Hey! Welcome to {property name}. We’re super excited to host you. |
Introduce yourself and the entire hosting team. You can talk about everything that makes you interesting in your Airbnb welcome book.
| For example: I’m {your name}. I’ve been a host for three years and have loved connecting with people like you. Over the years, I’ve decorated the property with my artwork. |
Consider adding a brief history of your property, especially if it is unique and provides unique experiences.
2. Check-in and check-out times
Clearly mention check-in/check-out schedules and policies and mention special arrangements if required.
| For example: Check-in: 12.00 pm Check-out: 11:00 am Late check-out and early check-in will depend on room availability. An additional fee of $ {amount} will be applicable. |
3. Parking information
Provide parking information, especially for the areas with limited parking. Garage access, on-street parking, fees, nearest available parking zones, or any restrictions must be specified.
If your property allows on-site parking, specify the available spaces and mention any associated costs. Also, mention in your Airbnb welcome book if guests need parking permits or passes and their costs.
4. Entry Instructions
Provide the entry code, key location, lockbox details, access to the property, security information, and contact information for a hassle-free check-in experience.
| For example: The entry code for the property is {code}. Please keep the front door locked at all times. When you leave the property, ensure that the alarm systems are on. |
5. Wi-Fi details
Guests need Wi-Fi for work, entertainment, or staying connected with loved ones. Provide information on the network name, password, usage guidelines, or limitations.
| For example: Enjoy complimentary Wi-Fi. Here are the credentials: Username: {name} Password: {password}. |
6. House rules
Mention noise policies, pet restrictions, smoking rules, party restrictions, and other guidelines.
| For instance: 1. Please treat the property as your own! It is your home for the next few days. 2. Avoid excessive noise and respect quiet hours between 10 pm and 8 am. 3. Smoking is not allowed inside the property. 4. If you want to host an event, please let us know in advance. |
Download our Airbnb House Rules Template
You can use this 4-part Airbnb house rules template as a starting point and customize it per your needs.
Download Now!7. Usage Instructions for Amenities/Appliances
Clear usage instructions for appliances and amenities must be mentioned to avoid damage and misunderstandings and provide comfort and familiarity.
| For example: Add cold water to the reservoir, using the markers on the coffee maker. |
8. Local insights and sightseeing
Boost guest experience by providing them with local recommendations. Provide information on cafes, local restaurants, transportation,etc.
| For instance: 1. We recommend visiting {restaurant name} for a delicious Italian meal. 2. Place name} is a must-visit if you enjoy walking in the woods. |
9. Emergency information
Provide all contacts for emergency cases, such as emergency contact numbers, the location of the first aid kit, medical facilities, and fire escape routes.
10. Reviews
Once they are ready to leave, encourage them to share their experiences to help future guests. Send them a request for an Airbnb review, platform links, and a thank-you message.
Implement Our Airbnb Welcome Book Template Today!
As a host, you should make your guests feel welcome. An Airbnb Welcome Book does just that! We have compiled a fantastic Airbnb welcome book template for you. It will lead to delighted guests who rebook, leave positive reviews, and have fun at your property!
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